Cryptocurrency - growing as an asset held by HNW but there are big risks? Theft, hacking, regulation impeding exchanges, network failures. How do you to advise in this rising asset class? How big could cryptocurrency become? Why has it taken off?
GREG BROWN, PARTNER, OXBOW PARTNERS
M&A, what will the market look like in five years? - Who will be the ultimate winners and who is going to ‘own’ UK Insurance broking? There are great opportunities for start-ups, provided they are in a niche, but is the regulator burden a barrier for them to begin and flourish?
MIKE BRUCE, CHIEF EXECUTIVE OFFICER, GRP
Pandemic/Catastrophe protection – Does there need to be a proper public/private partnership to provide cover for global risks; otherwise, how can some sectors operate? Should there be a Pandemic Re? And if so, can it react quickly to global events?
JAMES DALTON, DIRECTOR, GENERAL INSURANCE POLICY, ABI
MGAs face a challenging future - According to Insurance Times MGA survey released in November, the big concern for brokers looking forward is a lack of capacity on certain lines, especially casualty. But also MGAs pulling out of markets and leaving brokers stranded. It’s clear MGAs are facing a challenging period. How can brokers have faith in them looking to the future?
CHARLES MANCHESTER, CEO, MANCHESTER UNDERWRITING MANAGEMENT
Broker technology: where next? - What are the big developments in technology that will benefit brokers and the customer experience in 2025?
STEPHEN MURPHY, CUSTOMER SUCCESS DIRECTOR, APPLIED SYSTEMS EUROPE
Human + digital - The human element will remain vital even if it is not the first-choice touch point. Maintaining a mix of channels and understanding customer motivations as to why they picked one channel over another can be key to delivering the right service at the right time.
MICHAEL LAWRENCE, DISTRIBUTION AND UNDERWRITING DIRECTOR, LV