Welcome to Insurance2025

Insurance Times has re-focused Insurance2025 for 2021. Whilst digital transformation has driven the content and debate in previous years, there are many challenges that brokers need to manage and digital transformation is only part of the story. FCA rulings and new regulation; transitioning to risk advisor; understanding the changing ‘wants’ of the post pandemic customer; managing a hybrid workforce and so on – all too important to be left off the agenda!

With the pandemic forcing the insurance industry to change the way it operates, Insurance2025 will focus on the ‘Broker for the Future’ via a mix of keynotes, debates and interviews that will explore:

  • What does the broker look like now?
  • What will the broker look like in 5 years?
  • What is the roadmap to succeed in 2025?
  • The event will be delivered online and over three days, with a tailored audience focus each day:
  • Tuesday – Personal Lines
  • Wednesday – Commercial Lines
  • Thursday – the Industry as a whole

More information will be available in due course.  Register your interest below to ensure you’re kept up to date with the latest news regarding the session and speaker line up.

Agenda

09:00-11:00 THE BIG ISSUES

Sessions will be live with polling, Q&As and social walls

Personal Lines

Opening Keynote |

Understanding new trends in consumer behaviours and the implications for the industry. What are the key long-term trends?

The 'Boardroom' Debate | Pricing Review

Are the FCA worrying about the wrong things? Should they be focusing their effort more on the products being fit for purpose than the very narrow metric of price so that the broker can better serve the customer in the future?

The 'Big' Interview |

Topic TBC

Commercial Lines

Opening Keynote |

Understanding new trends in customer behaviours and the implications for the industry. What are the key long-term trends?

The 'Boardroom' Debate | Hard market

Are major composites seeking the same virtually risk-free business and walking away from any perceived risk? Which MGA’s and new entrants will plug the gap? Understanding and riding the current insurance cycle and the opportunities ahead

The 'Big' Interview |

Topic TBC

The Industry

Opening Keynote |

Understanding new trends in societal behaviours and the implications for the industry. What are the key long-term trends?

The 'Boardroom' Debate | Working from home

What is best practice going to be, considering long term mental health, collaboration, and training needs? How do you attract new young talent if the outlook is ‘work from your bedroom’? What does an agile workforce look like in practice? What are the skills and techniques that brokers need to attract and service clients remotely? Should the CII respond to these needs?

The 'Big' Interview | The future of business, the business of future

How do you unify the entire organisation around its shared purpose to set a firm strategic direction for the business and to ensure that it takes its people along on that journey? Greater diversity, not just of gender and race but also of thought, is required. Social responsibility is more relevant than ever.

11:00-13:00ON DEMAND

‘On Demand Sessions’ will be available on all 3 days and post-event and will cover the following topics

Software houses - They have a great deal of influence over the market but are they proactively helping us to run better businesses or simply cashing in? Who is leading the way?

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M&A - What will the market look like in five years? Who will be the ultimate winners and who is going to ‘own’ UK Insurance broking? There are great opportunities for start-ups, provided they are in a niche; what about networks? Will they help small niche brokers to survive?

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Pandemic/Catastrophe protection – Does there need to be a proper public/private partnership to provide cover for global risks; otherwise, how can some sectors operate? Pandemic Re needs to be a lot quicker reaching the market and should also be ready to react to other global events.

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The MGA - Well managed MGA’s will survive, especially in specialist areas but more challenges lay ahead. Who is leading the way? What does the MGA of the future look like?

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e-Trading - What will make the most impact to e-trading in the next 5 years?

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The rise in vulnerable Customers – embedding customer fairness in your company culture, policies, and processes.

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Human + digital - The human element will remain vital even if it is not the first-choice touch point. Maintaining a mix of channels and understanding customer motivations as to why they picked one channel over another can be key to delivering the right service at the right time.

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On-demand World - We live in a world where customer expectations are changing at a rapid pace and insurance customers like many others expect 24/7 real-time access and a seamless, omnichannel experience as standard. Will the insurers that are unable to provide self-service capabilities and adapt to changing expectations be likely to miss out on growth opportunities from both new and existing policyholders?

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Electric Vehicles - The growing demand for electric vehicle (EVs) has also encouraged the development of applications that allow consumers to connect their smartphones with their cars to check the real-time status of vehicle batteries. These factors coupled with the rising penetration of smartphones have resulted in the development of app based UBI systems for the automotive industry. The increasing use of smartphone-enabled programmes will fuel the growth of the automotive usage-based insurance market.

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Open insurance and API-driven insurance models: exploring the opportunities for next level innovation. Being ready to opening-up data and services to authorised third parties can prove a tremendous advantage. Benefits of sharing data in insurance ranges from extended and customised product offerings to lower barriers to entry and growth in the InsurTech sector.

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Cybersecurity and resilience - As businesses face unprecedented new threats, the ability to avoid and mitigate cybersecurity threats will be critical to success over the next decade.

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Striking the right balance: delivering the appropriate technology, service, and experience for different demographics.

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Digital for Dummies - The super clever stuff which is, machine learning, artificial intelligence, blockchain, quantum tech and nano tech. Possibly one of the biggest revolutionary pieces of technology on the horizon is quantum coding – but what does it all mean in plain English?

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Use of additional data sources – whether CCTV, satellite imagery or drone fly-over – to reduce trips that eat up both customer and company time. This technology was available before, but the COVID-19 crisis has been the catalyst to use it as scale. Results are proving compelling, delivering not just better service for customers but also improving operational efficiency and reducing costs.

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Weathering the storm: an insurtech perspective - Lessons learnt during the period of crisis management and how the insurtech is moving forward and capitalising on new opportunities.

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13:00-15:00HUDDLES

Sponsor lead group discussions via Zoom

Programme and speakers correct at time of publication but subject to change

Meet Our Speakers

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Finance Manager
Business Admin
Finance Manager
Computer Engineer
Computer Engineer
Finance Manager
Business Admin
Hr Manager
Computer Engineer
Computer Engineer
Sponsors

This event is expected to attract insurers, brokers and claims specialists from across the UK insurance industry. Sponsorship opportunities can be tailored to suit your individual business objectives; from raising brand awareness and product launches, to building a reputation as a thought leader. To find out more about the benefits of sponsorship and how to get involved contact:

Jack Thomson
Head of Commercial
020 7618 3433
jack.thomson@insurancetimes.co.uk

Leah Keating
Business Development Manager
020 7618 3434
leah.keating@insurancetimes.co.uk

Sponsored by:

When & Where

Date
20th – 22nd April 2021

Timings
Daily from 9am – 3pm

Register Your Interest
Want more information? Add your details and we’ll keep you up to date with the event.

Contact us

Event management
Mandy O’Connor
head of UK events
020 7618 3470
Email

Programme & speakers
Debbie Kidman
head of international events
020 7618 3094
Email

Sponsorship
Jack Thomson
head of commercial
020 7618 3433
Email