Welcome to Insurance2025

Insurance Times re-focused Insurance2025 for 2021. Whilst digital transformation has driven the content and debate in previous years, there are many challenges that brokers need to manage and digital transformation is only part of the story. FCA rulings and new regulation; transitioning to risk advisor; understanding the changing ‘wants’ of the post pandemic customer; managing a hybrid workforce and so on – all too important to be left off the agenda!

With the pandemic forcing the insurance industry to change the way it operates, Insurance2025 focused on the ‘Broker for the Future’ via a mix of keynotes, debates and interviews that explored:

  • What does the broker look like now?
  • What will the broker look like in 5 years?
  • What is the roadmap to succeed in 2025?
  • The virtual event has now taken place and you can register to watch all of the sessions on catch-up until 21 July 2021.
Agenda

09:00-12:00 THE BIG ISSUES

Sessions will be live with polling, Q&As and social walls

Personal Lines

Day 1 - Tuesday 20th April

Opening Keynote |

Understanding new trends in consumer behaviours and the implications for the industry. What are the key long-term trends?

IAN HUGHES, CEO, CONSUMER INTELLIGENCE

The 'Boardroom' Debate | Pricing Review

Are the FCA worrying about the wrong things? Should they be focusing their effort more on the products being fit for purpose than the very narrow metric of price so that the broker can better serve the customer in the future?

DAVID RUSSELL, CHIEF COMPLIANCE OFFICER, BE WISER

GRAHAM WRIGHT, UK LEAD OF P&C PERSONAL LINES PRICING, WILLIS TOWERS WATSON

MICHAEL LAWRENCE, DISTRIBUTION AND UNDERWRITING DIRECTOR, LV

MICHAEL SICSIC, MD, SICSIC ADVISORY

The 'Big' Interview | Vision of a CEO

How are customer expectations going to change over the next five to ten years, and what can we do to rise to the challenge?

JAMES READER, CHIEF EXECUTIVE OFFICER, COVÉA INSURANCE

Commercial Lines

Day 2 - Wednesday 21st April

Spotlight | The future of commercial broking

What are the opportunities for brokers targeting SMEs in the UK today? What challenges do SMEs face and how can brokers help to solve these challenges through added-value partnerships? We’ll share the trends we’re seeing amongst SMEs and why brokers are strategically placed to take advantage of these opportunities.

NIC BROWN, SALES AND MARKETING DIRECTOR, MARKEL UK

PHIL BARTON, CEO, PARTNERS&

The 'Boardroom' Debate | Hard market

Are major composites seeking the same virtually risk-free business and walking away from any perceived risk? Which MGA’s and new entrants will plug the gap? Understanding and riding the current insurance cycle and the opportunities ahead

SIMON COLLINGS, MD OF NATIONAL BROKING PLACEMENT, GALLAGHER

MIKE KEATING, CEO, MGAA

SIMON MCGINN, GM,COMMERCIAL & PERSONAL, ALLIANZ UK

The 'Big' Interview | Vision of a CEO

As a new carrier, what will Convex do differently and what is the vision for 2025? “As the market hardens, now is the perfect time to be launching a new carrier” says Stephen Catlin

Spotlight | Broking in a consolidated world

What impact is this having on staff brokers acquired and rolled into consolidators? What is the impact on service to customers? What is the battle like out there for consolidators acquiring brokers? How can broking get 'new blood' such as start-up brokers and emerging brokers with so much regulation and so many being snapped up by consolidators?

STUART REID, CHAIR of PARTNERS&

The Industry

Day 3 - Thursday 22nd April

Spotlight | How do businesses effectively reopen and operate in a post-pandemic environment?

What have we learned from helping businesses stay resilient during the pandemic and get ready for a safe return to work? What have businesses learned from the experience, how have they adapted to new ways of working and what role can brokers and insurers take in supporting business of all sizes, but especially SMEs, emerge strongly.

COLM HOLMES, CHIEF EXECUTIVE OFFICER, GENERAL INSURANCE, AVIVA

The 'Boardroom' Debate | The future of working

What is best practice going to be, considering long term mental health, collaboration, and training needs? How do you attract new young talent if the outlook is ‘work from your bedroom’? What does an agile workforce look like in practice? What are the skills and techniques that brokers need to attract and service clients remotely? Should the CII respond to these needs?

LUCINDA CHARLES-JONES, GROUP HR DIRECTOR, AXA

IAN HUGHES, CEO, CONSUMER INTELLIGENCE

TOM STORER, OPERATIONS LEADER UK NORTH, MARSH COMMERCIAL AND AN ALUMNUS OF THE CII NEXT GEN PROGRAMME

BETHAN PERRIS, CLIENT EXECUTIVE, TYSERS AND YOUNG BROKER AMBASSADOR

The 'Big' Interview | Vision of a CEO

The future of business, the business of the future - ‘Digital transformation’ has been a prominent operational buzzword during the Covid-19 pandemic, as businesses have had to react to homeworking and social distancing guidelines yet still maintain their operational functionality. What does digital transformation mean in terms of futureproofing amid the pandemic?

ANDY FAIRCHILD, CHIEF EXECUTIVE OFFICER, APPLIED SYSTEMS EUROPE

12:00-15:00ON DEMAND

‘On Demand Sessions’ will be available on all 3 days and post-event and will cover the following topics

Cryptocurrency - growing as an asset held by HNW but there are big risks? Theft, hacking, regulation impeding exchanges, network failures. How do you to advise in this rising asset class? How big could cryptocurrency become? Why has it taken off?

GREG BROWN, PARTNER, OXBOW PARTNERS

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M&A, what will the market look like in five years? - Who will be the ultimate winners and who is going to ‘own’ UK Insurance broking? There are great opportunities for start-ups, provided they are in a niche, but is the regulator burden a barrier for them to begin and flourish?

MIKE BRUCE, CHIEF EXECUTIVE OFFICER, GRP

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Pandemic/Catastrophe protection – Does there need to be a proper public/private partnership to provide cover for global risks; otherwise, how can some sectors operate? Should there be a Pandemic Re? And if so, can it react quickly to global events?

JAMES DALTON, DIRECTOR, GENERAL INSURANCE POLICY, ABI

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MGAs face a challenging future - According to Insurance Times MGA survey released in November, the big concern for brokers looking forward is a lack of capacity on certain lines, especially casualty. But also MGAs pulling out of markets and leaving brokers stranded. It’s clear MGAs are facing a challenging period. How can brokers have faith in them looking to the future?

CHARLES MANCHESTER, CEO, MANCHESTER UNDERWRITING MANAGEMENT

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Broker technology: where next? - What are the big developments in technology that will benefit brokers and the customer experience in 2025?

STEPHEN MURPHY, CUSTOMER SUCCESS DIRECTOR, APPLIED SYSTEMS EUROPE

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Human + digital - The human element will remain vital even if it is not the first-choice touch point. Maintaining a mix of channels and understanding customer motivations as to why they picked one channel over another can be key to delivering the right service at the right time.

MICHAEL LAWRENCE, DISTRIBUTION AND UNDERWRITING DIRECTOR, LV

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Why tech businesses need a specialist insurance approach - As the rollout of the COVID-19 vaccine brings hope to millions, the drive for growth for Tech SMEs, will require a flexible, scalable and specialist approach. In this session, we’ll explain why that is and how MarkelTech can help technology businesses navigate their commercial challenges, enabling them to focus on growing their business.

RICHARD BROOKS, BROKER DEVELOPMENT DIRECTOR, MARKEL UK

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Serving the needs of the Sharing Economy - The insurance market is leaving thousands of property hosts - and their investments at risk. And, with the sharing economy predicted to grow three-fold by 2025, the need for appropriate insurance is increasing every year.

LOUISE BIRRITTERI, CHIEF EXECUTIVE, PIKL

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Rise of the self-service customer - The first stage was getting a seamless 24/7 customer experience, but the next big phase for insurance firms is allowing customer self-service. Direct Line is one firm that has taken this approach. What are the areas of self-service? Why were they chosen? What other areas could we expand in for self-service? Is there a danger we bamboozle the customer? And what happens to firms that miss out on this?

JESSIE BURROWS, MANAGING DIRECTOR - CLAIMS, DIRECT LINE INSURANCE GROUP

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The semi-autonomous vehicle revolution - Smart motorways and independent self-driving cars are still some way off, but semi-autonomous driving vehicles with advanced technologies preventing collisions are on the market now - developing rapidly. What are the latest developments? How will this affect collisions? And what role can insurers play with manufacturers? Also, what impact will the rise in electric cars have?

DAVID WILLIAMS, MANAGING DIRECTOR, UNDERWRITING & TECHNICAL SERVICES, AXA UK

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Open insurance and API-driven insurance models - Exploring the opportunities for next level innovation. Being ready to opening-up data and services to authorised third parties can prove a tremendous advantage. Benefits of sharing data in insurance ranges from extended and customised product offerings to lower barriers to entry and growth in the InsurTech sector.

JAMES YORK, CEO, WORRY + PEACE

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The rise in vulnerable customers - One of the FCA’s concerns and the onus to treat them fairly will only become more important. What the key vulnerable groups and what should insurance firms be doing about it?

STEVE WHITE, CEO, BIBA

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Cybersecurity is the big risk facing companies - Cybersecurity and resilience. As businesses face unprecedented new threats, the ability to avoid and mitigate cybersecurity threats will be critical to success over the next decade. Cyber insurance will play an ever-greater role.

NEIL ARKLIE, HEAD OF CYBER INSURANCE, AVIVA & PETER HOLMES, RISK CONSULTANT, AVIVA RISK MANAGEMENT SOLUTIONS

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Lloyd’s blasts into the future - A new and powerful entrant has emerged in the world of insurtech: Lloyd’s Lab. The global tech accelerator has taken on 12 new disruptors. But what exactly is the Lloyd’s Lab and how will it service the famous marketplace? What does it hope its insurtech partners will be doing in 2025?

ED GAZE, LLOYD'S LAB - SENIOR MANAGER AND ROSIE DENÉE, LLOYD'S LAB - INNOVATION AND THOUGHT LEADERSHIP MANAGER

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An ‘On Demand’ world - We live in an on-demand world where customer expectations are changing at a rapid pace and insurance customers like many others expect 24/7 real-time access and a seamless, omnichannel experience as a minimum. Those unable to provide self-service capabilities and adapt to changing expectations will be likely to miss out on growth opportunities from both new and existing policyholders.

DAVE CHAPMAN, SALES DIRECTOR EUROPE, APPLIED SYSTEMS EUROPE

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The future of Lloyd’s Broker e-trading - Over the last couple of years, spurred on by perceptions that Lloyd’s is an expensive market to trade with and accelerated by COVID-19, the market has pushed hard to move with the times and become digital. Most recently, Beazley launched a 'Digital' unit - why? how? and is this the future of 'trading'?

JAMES WRIGHT, HEAD OF DIGITAL PLATFORMS, BEAZLEY

GARETH MILLER, PRINCIPAL CONSULTANT FINANCIAL SERVICES, ENDAVA

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Weathering the storm: the insurtech perspective - Insurtechs have suffered a tough time in the past, with funding drained away during the pandemic. Who will be the survivors in the post-pandemic world? Who will be the winners in the new world of insurtechs?

MATT CONNOLLY, CEO, TÄLLT VENTURES AND SØNR GLOBAL

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15:00-17:00HUDDLES

Sponsor led group discussions via Zoom

Programme and speakers correct at time of publication but subject to change

Meet Our Speakers

ceo, Manchester Underwriting Management
    chairman and ceo, Convex
      chief executive officer, General Insurance, Aviva
        ceo, Pikl
          founder & ceo, Tällt Ventures and Sønr Global
            chief executive, BIBA
              ceo, MGAA
                managing director, national broking & placement, Gallagher
                  ceo, Consumer Intelligence
                    director, General Insurance Policy
                      managing director, Sicsic Advisory
                        ceo, Worry + Peace
                          client executive, Tysers & Young Broker Ambassador
                            chief risk & compliance officer, Be Wiser
                              chief executive officer, GRP
                                managing director – Claims, Direct Line Group
                                  Chief Executive Officer, Applied Systems Europe
                                    chief executive officer, Covéa Insurance
                                      Operations Leader North | Advisory Marsh Commercial
                                        General Manager, Commercial & Personal, Allianz UK
                                          partner, Oxbow Partners
                                            distribution and underwriting director, LV
                                              chair of Partners& and PIKL
                                                group HR director, AXA
                                                  managing director, Underwriting & Technical Services, AXA UK
                                                    UK lead P&C Personal Lines Pricing, Wills Towers Watson
                                                      risk consultant, Aviva Risk Management Solutions
                                                        UK Sales and Marketing director, Markel
                                                          content director, Insurance Times
                                                            head of Cyber Insurance, Aviva
                                                              editor, Insurance Times
                                                                Broker Development director, Markel
                                                                  ceo, Partners&
                                                                    customer success director, Applied Systems Europe
                                                                      sales director, Applied Systems Europe
                                                                        Lloyd's Lab - senior manager
                                                                          principal consultant, Financial Services, Endava
                                                                            head of Digital Platforms, Beazley
                                                                              Innovation and Thought Leadership manager, Lloyd's Lab
                                                                                Sponsors

                                                                                This event attracted more than 430 insurers, brokers and claims specialists from across the UK insurance industry. Sponsorship opportunities will soon be available for 2022 and can be tailored to suit your individual business objectives; from raising brand awareness and product launches, to building a reputation as a thought leader. To find out more about the benefits of sponsorship for 2022 and how to get involved contact:

                                                                                Leah Keating
                                                                                Business Development Manager
                                                                                020 7618 3434
                                                                                leah.keating@insurancetimes.co.uk

                                                                                Sponsored by:

                                                                                Markel | Sponsoring Insurance2025 by Insurance Times
                                                                                Pearson Ham | Sponsoring Insurance2025 by Insurance Times
                                                                                Endava | Sponsoring Insurance2025 by Insurance Times
                                                                                When & Where

                                                                                Date
                                                                                20th – 22nd April 2021

                                                                                Timings
                                                                                Daily from 9am – 3pm

                                                                                Catch up
                                                                                23rd April – 21st July 2021

                                                                                Contact us

                                                                                Event management
                                                                                Mandy O’Connor
                                                                                head of UK events
                                                                                020 7618 3470
                                                                                Email

                                                                                Programme & speakers
                                                                                Debbie Kidman
                                                                                head of international events
                                                                                07742 289713
                                                                                Email

                                                                                Sponsorship
                                                                                Leah Keating
                                                                                Business Development Manager
                                                                                020 7618 3434
                                                                                Email