Jessie Burrows / managing director – Claims, Direct Line Group

Jessie Burrows is Managing Director of Claims at Direct Line Group and is responsible for all aspects of personal lines and commercial lines claims and the Group’s counter-fraud activities. Jessie has been with Direct Line Group for 5 years and leads around 5,000 employees across the Group. Her focus is very much about creating value for customers by focussing on providing customers with an exceptional service and easy claims journey.

Prior to joining Direct Line Group, Jessie was at Aviva plc for 13 years and rose to Director of Financial Planning and Analysis and Chief Accounting officer in the UKGI business, having been Head of Group Investor Relations and Director of Group Financial Reporting and Planning.  Jessie joined Aviva from KPMG and is an associate Member of the Institute of Chartered Accountants England and Wales.