Discover how the sector has moved from hype to fruition, with case studies from insurers and brokers who are already using new technologies

Gain practical insights: an agenda focused on the real-world practicalities and what it means for you, your customers and your competitors

Explore the other factors shaping insurance; from changing customer needs and regulation, to diversity, inclusion and nurturing talent

It's been three years since we gathered for the inaugural Innovation & Disruption event. Insurers, brokers and other sections of the industry came together to learn about a range of technologies - blockchain, AI, analytics, machine learning, and chatbots - that were new at that time. Back in 2015, the industry was conflicted. Some were touting the marvellous rise of robots, while others were saying that technology would kill insurance as we know it. We've seen a lot of hype - but we've also experienced some real success.

Insurance2025 is a unique new event that will reveal the ideas, technologies and business models that will make a real difference to insurance by 2025.

What's on the table?

  • An open discussion on what has been achieved to date and what can still be achieved by the industry
  • Tailored streams for underwriters, brokers and claims professionals
  • Case studies dedicated to real cases and not suppositions
  • Technology presentations that aren't about company profiles but how they are already working with the industry
  • Connect and schedule meetings with key conference attendees with the online meeting scheduler

Who will you meet at Insurance2025


Registration, meeting hubs and refreshments
Welcome to Insurance2025 | Saxon East, content director, Insurance Times

Keynote address | Listen to your customer and reimage your brand
Christian Majgaard has been named one of the '21 Leaders for the 21st Century', Christian's expertise in branding, marketing, and business innovation is internationally lauded and he is known for his ability to help companies strategically develop. Formerly a top executive at LEGO®, he was responsible for worldwide branding, marketing and business innovation. During his many years at Lego, his marketing successes include the LEGOLAND® parks, LEGO Mindstorms® robots, and the Harry Potter® license.

Christian Majgaard, former corp. e.v.p at LEGO, Majgaard


The insurance C-suite panel | Embracing industry trends to reshape your business model

From digitalisation to cultural transformation, the insurance industry has experienced a massive revolution in the last few years, moving from growing awareness of new technologies, to experimentation and finally, to getting things to scale. This panel aims to discuss what the industry is already implementing, its practicalities and the lessons learnt by top industry figures.

Mark Cliff, executive chairman, Brightside Group
Charlotte Halkett, managing director - insurance product, buzzvault
Sian Fisher, ceo, Chartered Insurance Institute
Heather Smith, chief customer officer, LV=
Stephanie Smith, chief operating officer, Allianz


Peer-to-peer rendezvous | Diversity and inclusion: boosting innovation, opportunities and a more customer-focused approach

Having an effective D&I strategy has been shown to bring improvements to the bottom line. Despite this, the insurance industry lags behind other sectors. While high-profile campaigns help raise awareness, businesses of all sizes can implement a range of policies and practical initiatives to promote D&I. How is this impacting your business? How can you exploit your business potential by recruiting a more diversified workforce?

Richard Beaven, insurance veteran, trustee of Stonewall
Carol Geldard, personal lines director, Covéa Insurance
Ailsa King, chief client officer, Marsh, UK & Ireland
Louisa Lombardo, head of diversity and inclusion, Europe, Eurasia and Africa, Chubb

Chaired by Louise Hanson, director of advocacy, ABI

Morning refreshments, meeting hubs and networking

Stream chaired by Matt Scott, insight editor, Insurance Times

Stream chaired by Saxon East, content director, Insurance Times

Artificial Intelligence:

Case study | The implementation of Artificial Intelligence to assist brokers in their daily tasks

Gareth Hemming, managing director, Aviva

In conversation with...Direct Line | Detecting insurance claims fraud and liability using machine learning techniques

Huma Lodhi, principal data scientist AI & machine learning, Direct Line

Case study | Using machine learning and external data to improve underwriting decisions

Dan Fiehn, group chief operating officer, Markerstudy


Tech presentation |
Michael Lewis, chief executive officer, Claim Technology

Artificial Intelligence & big data:

Case study | Using big data and the power of community to create better insurance. For everyone.

Sophia Pilkington-Miksa, head of customer experience, Bought By Many

Case study | Increasing claims automation to retain and attract clients, increase efficiency and reduce costs

Rob Smale, transformation director, Ageas UK

Case study | Power to the customer: using AI in underwriting for the mutual and longterm benefit of the customer

Mike Downing, chief technology officer, WPA


Lunch, meeting hubs and networking

Stream chaired by Matt Scott, insight editor, Insurance Times

Stream chaired by Saxon East, content director, Insurance Times

Internet of Things & big data:
The application of data

Case study | A collaborative approach to getting ROI from UBI: how global insurers can win through partnering with insurtech disruptors

Phil Ost, director of intermediary & partnerships, Zurich

Ed Rochfort, managing director, Carrot

Case study | Aligning claim prevention strategies to customer-facing programs

Dave Priestley, chief digital officer, Vitality Health Insurance

Case study | Implementing flexible core platforms that support underwriting and pricing based on data from the IoT

Jacob Abboud, chief information officer, Allianz


Distributed ledger technology

Case study | How to increase business volume and lower cost of processing by using distributed ledger technology

Hélène Stanway, digital leader, XLCatlin

Afternoon snacks, meeting hubs and networking

Presentation | Crawford & Co
Every day, new technologies and innovations emerge with the potential to transform our industry and impact not only how claims are handled but transform the types of risk that need to be insured.
Crawford is at the front end of claims and we are seeing a big shift in our customer base with emerging insurers, claims handling for the sharing and gig economy and a need to transform our service for today’s customers who are looking for a claims journey that empowers them.
Clive Nicholls will use his claims perspective to look at today’s innovations – on-demand apps, the Internet of Things, AI, virtual reality, wearables, drones, gig economy - and how they are changing today’s claims landscape and predict how the claims sector will change over the next 5 years.
Claims providers that ignore these trends are taking a major risk with their future viability because these changes are already occurring and will continue with tremendous momentum. As it was recently said if you think the pace is fast now it will never be this slow again!

Clive Nicholls, president, UK & Ireland, Crawford & Co


Regulatory update | Governing the unknown
The super-fast pace of change will present significant regulatory challenges for companies. What are they and how will they be addressed by individual firms and companies? Rising regulatory risks to insurance firms include:

  • People unfairly treated or excluded based on advanced data and predictive analytics
  • Artificial intelligence that discriminates unethically and even illegally
  • Complying with customer privacy and data requests amid a concerned public hearing about Facebook-type scandals
  • A breakdown in customer service and functioning because of problems with technology suppliers, where there is ever-increasing reliance

Branko Bjelobaba, compliance expert, Branko Ltd
James Daley, managing director, Fairer Finance
Andy Thornley, head of corporate affairs, BIBA

The insurance big debate | Are you part of the proposition or the opposition?
Motion: Is machine learning morally reprehensible?
Cast your vote, hear the proposition and opposition speakers and let's see if you change your mind by the end of the debate!
Dele Atanda, chief digital innovation officer, IBM; founder & ceo, MetâMe Labs & The Internet Foundation
Janthana Kaenprakhamroy, CEO & founder, Tapoly
Professor A.C. Grayling CBE, Philosopher and author
Nick Pester, partner, head of insurance & InsurTech, Capital Law
Goodbye from Insurance2025 | Matt Scott, insight editor, Insurance Times
Programme and speakers correct at time of publication but subject to change


The event attracted over 200 insurers, brokers and claims specialists from across the UK insurance industry. To find out more about the benefits of sponsorship and how to get involved in next year's event contact:

Richard Turner
head of sales
020 7618 3408

Thanks to this year's sponsors

Platinum sponsors:

Gold sponsors:



Bronze sponsors:


Start-up sponsors:

When & where

Tuesday 4 September

etc. St Paul’s
200 Aldersgate
London, EC1A 4HD

How to get there

Nearest tube & train stations – St Paul’s (Central) and Barbican (Circle, Metropolitan and Hammersmith & City)


Case studies

Innovation & Disruption 2017 attendees said…

Came away with some challenging thoughts…. the clock is ticking so we need to move quicker!

Head of Insurance Vanarama Insurance Services

I liked the shift towards enabling change

Managing Director BrokerTech

Well organised and thought provoking. Great attendees and speakers

Head of Innovation AXA UK

Thought provoking with new ideas to take back into the business

Head of Home and Travel Insurance Barclays

Thought provoking. Left you feeing challenged and excited

Broker & Affinity Director Legal & General

Excellent event, informative sessions and engaging speakers

Director of Marketing Optal

Contact us


Richard Turner
head of sales
020 7618 3408


Leah Keating
event sales executive
020 7618 3434

Event management

Mandy O’Connor
head of event operations
020 7618 3470

Programme & Speakers

Natalie Richards
event producer
020 7618 3062