Inspiring change in the UK general insurance industry

Are major insurers facing a Blockbuster moment, destined to become an irrelevance, or can the industry undertake a Netflix style reinvention? Insurance2025 challenged the industry to confront its future and analysed success stories from markets facing similar threats. Insurance2025 was a day of inspirational case studies, current research and challenging debates.  For the first time, the delegates also had the chance to quiz start ups on what they were able to offer the industry in the Meet the Insurtechs stream.

Agenda

Welcome to Insurance2025 | Chair’s Opening Remarks
Saxon East, Content Director, Insurance Times

Serving the Insurance Customer in 2025: Are we going to sell insurance to millennials? | Keynote

Millennials have been continuously shaping and changing entire industries for the past ten years. Understanding their preferences and attitudes is vital for the future of the insurance industry. In 2025 millennials will start having families and will be buying a wider range of insurance products. How can insurers best serve the needs of the first digitally raised generation? Drawing on data about millennials’ buying habits and behavioural economics, this session will present research to help decision makers draw a picture of the future market in order to formulate the right strategy.

Ian Hughes, CEO, Consumer Intelligence

The Insurance skillset in 2025 | Presentation

IDEX Consulting will present data from quantitative and qualitative research conducted with senior insurance decision makers about the future of the profession, the evolving skillset and the type of talent the sector will need to attract. Addressing the key challenges around talent management, this session will help you to define the right people strategy for the future of your organisation.

Matt Green, CEO IDEX Consulting

Formulating a people strategy for Insurance in 2025 | Panel Discussion

The discussion around the future of insurance often revolves around technology and how it can help insurers cut costs, optimise processes and enhance customers’ digital journey. However, designing a strategy for creating the workforce of the future is closely aligned to the topics of digitalisation and automation.

Drawing on the results presented by IDEX Consulting, the panel will explore how the sector can attract and retain the talent required and the issues senior decision makers need to consider when formulating the right people strategy for their business.

Huw Evans, Director General, ABI
Carol Geldard, Personal Lines Director, Covéa Insurance
Matt Green, CEO, IDEX Consulting
Keith Richards, Managing Director of Engagement, Chartered Insurance Institute
Sam White, CEO, Pukka Insure

What is the future of the insurance distribution model: Disruptors and new ecosystems | Debate
Incumbents vs new ecosystems

Incumbents have the expertise and a huge amount of capital. However, the pace of technological change is immense and the possibility of new ecosystems emerging is highly likely. Reinsurers also have huge amounts of capital and expertise and have distribution capabilities. MGAs have the internal expertise and can distribute products via brokers. But which stakeholder will dominate distribution in 2025?

For new ecosystems:
Sam Evans, Founder, Eos Venture Partners
Yannis Korgialos, Commercial Director & Head of European Partners & Products, Munich Re Digital Partners

For incumbents:
Lidia Bozhevolnaya, Group Head of Strategy and Corporate Development, Hiscox
Emma Karhan, Head of Terrorism Specialty & Reinsurer Relationships, AON

Networking Break

Huddles
Chair: Tim Potter, Publisher, Insurance Times

Telematics has enabled insurers to reduce premiums for young drivers and price more accurately. But the next generation of ADAS-based telematics devices are said to be even more revolutionary with capabilities of fraud prevention, improving claims journeys and enhanced behavioural monitoring. How has telematics transformed the motor insurance industry and how can it further improve processes?

Graham Gordon, director, global telematics, LexisNexis Risk Solutions

Sponsored by 

In 2025, insurance customers and workforce will predominantly be millennial. They will require an instant, personalised and paperless service. Chatbots appear to be appealing, delivering these requirements as they offer both speed and personalisation. Furthermore, chatbots can enable insurers to cut customer service costs and optimise processes. But when will the industry fully explore their capabilities and integrate them into process?

Adam Miller, group head of IT, Markerstudy

Sponsored by 

Legacy systems are often said to be the main barrier to digitalisation and change in the insurance industry. The cost of replacing them is huge but legacy technologies prevent automation of certain functions, and integration with newer software may also be difficult as the new software may require completely different technology. Does the answer lie in a gradual modernisation of legacy system to avoid instant disruption of processes?

Bertrand Lavayssière, managing partner, zeb

Sponsored by 

Insurance is a data-driven industry based on accurate predictions. As the data collected through smart devices increases in the next five years, making sense of these huge amounts of data to create a better, personalised pricing and service will be vital for the industry. Have data capabilities been fully explored, and what more can the industry do to make better use of the growing amount of data?

Moderated by: Ben Abbott, Chief Revenue Officer, Digital Fineprint

Maintaining core legacy systems is costly for insurers and brokers. Moving to the cloud offers immense opportunities for improved data management and analytics as well as product development and customer experience. While some applications are easy to transfer to the cloud, others may incur further costs and cause complications. However, with the data generated by telematics and IoT devices set to hit thousands of zettabytes and the further advancement of big data and meta data in the next decade, it will be critical for insurers to have the appropriate infrastructure in place to hold and analyse it all.

Chris Moseley, managing director, insurer solutions Applied Systems

Sponsored by

Effective claims management is vital for the relationship between the insurer and the customer as this may be the only time the customer contacts the insurance company. That is why customer satisfaction and speed are vital. Successful claims automation can help cut operational costs, make faster decisions and improve the customer journey. What are the lessons learnt so far and what are the limitations?

Phil Price, IT & Business Service Director UK, Crawford & Company

Sponsored by 

For too long B2B payments have been seen merely as a cost of doing business. With Virtual Account Numbers from Optal you not only have an opportunity to minimise these costs but to then turn them into extra revenue through financial rewards.

Katrina Beckwith, director of business development, Optal

Sponsored by

Review of the Insurtech Gold Rush | Debate
Motion: There will be no ‘Uber Moment’ for InsurTechs

Insurtechs have been making steady progress since the term became established in 2016. They have created partnerships across the value chain and helped insurers innovate. However, they have not fundamentally disrupted the industry as many predicted over the last few years.

So is the ‘Uber moment’ taking longer to come through than expected, or will it not happen in the insurance industry? This debate will hear arguments from both sides.

For the motion:
Peter Goodman, Co-founder & CEO, Aventus Platform
Chris Sandilands, Partner, Oxbow Partners

Against the motion:
Michael Brockman, CEO, ThingCo
Elaine Mason, Founder, BelMead Tech Solutions

Chair: Tim Potter, Publisher, Insurance Times

Lunch

From bricks to bytes: The role of data in the transformation of customer propositions| Afternoon Keynote

The banking industry has been substantially investing in the latest technology and it is widely considered to be ahead of the insurance industry. It is almost certain, the use of data will continue to grow and it will be of vital importance for the success of insurers and other businesses in the future. This session will explore how Barclays is optimising the use of data to create new products, enhance customer experiences and meet higher expectations in a digital world.

Adele Robertson, Propositions and Delivery Director, Barclays UK Insurance

Tech and Product Streams

Tech Stream
Chair: Scott McGee, Online Content Manager, Insurance Times

FintechOS – Transforming the Digital Customer Experience
The insurance industry is under pressure to transform. Ever increasing expectations from customers are driving this trend, with customers demanding a 100% seamless digital experience across multiple channels. Insurance companies can struggle to respond to these increasing customer expectations because fragmented back end systems and manual processes make it time consuming and expensive to deliver new customer experiences. As a result, customer attraction and retention are genuine business challenges in an industry where changing policies is as easy as changing utility provider.
Shaun Taylor, Regional Sales Director – Insurance, FintechOS

Collision Management Systems – So why isn’t telematics based insurance mainstream?
CMS will provide insight into which insurance telematics models have succeeded and failed. CMS will explore these models in more detail, giving real life examples and drawing on their expertise as a connected vehicle data aggregator for the insurer and broker markets.
Charles Smith, Founder and CEO, Collision Management Systems

Applied Systems Tech Presentation – The Digital Age of Insurance
Digital transformation has converged technology innovation with traditional insurance practices and revolutionised the insurance industry. Consumer reliance on digital technologies like mobile apps, social networking, and on-demand services, has created new expectations for instant consumption of products and services. Combined with all new InsurTechs and investments from large technology companies, like Google in Applied, the industry has entered into its next chapter, The Digital Age of Insurance.
Hear more from Applied on Google’s endorsement of the broker distribution channel and how the investment will accelerate the rate of technology innovation.
Joanna Caskie, Head of Product, Applied Systems

Crawford and Co. Presentation – Data is the lifeblood of the insurance industry
Better measurement leads to better management. When it comes to claims management, the right data can make all the difference. The challenge for the insurance industry, at the fundamental level, is relatively straightforward. It is to be able to operate in a way that our customers want us to. Increasingly, that will require the adoption of new processes and technologies, findings better ways to capture and use data, and creating products more aligned with their specific needs. Is the claims sector moving faster enough to meet the challenges ahead?
Clive Nicholls, President, UK & Ireland, Crawford & Company

Insurtech Product Stream
Chair: Matt Scott, Data Insight Editor, Insurance Times

Sønr Presentation – Don’t get your beard caught in the letterbox
Change is happening more quickly than ever and yet the ability for companies to adapt has not speeded up. The practices that once made companies successful now work against them. In an industry flooded with well funded, highly ambitious start-ups, intelligence on market trends and innovation is a must for staying relevant.
Matt Connolly, Founder & CEO, Tällt Ventures

distriBind Presentation – Delivering Bordereaux-Free Delegated Authority
DistriBind is a platform to deliver bordereaux-free Delegated Authority. Utilising an AI-powered engine to automate validation and reconciliation of risk and premium data, and claims verification. distriBind leverages the risk-level data to provide deep analytics including monitoring and forecasting of Capacity utilisation, anomaly detection and data-enrichment.
Dave Connors, Founder, distriBind

Flock Presentation – The future of insurance for connected drone fleets
Flock is redefining how drone fleets and insurers can collaborate in order to create highly dynamic insurance policies that are tailor-made to individualised risk profiles. Flock Enterprise is a first-of-its-kind insurance product, built specifically for the connected drone industry. Flock Enterprise harnesses the power of Big Data to assess drone flight risks in real-time, leveraging geospatial data (such as hyperlocal weather conditions and locational hazards) to intelligently and fairly price drone insurance policies by the hour.
Ed Leon Klinger, CEO, Flock

Bought By Many Presentation – How to build an Insurance company that customers love
What has made Bought by Many so successful is the tailored serving of individual customer needs at the heart of its offering. This presentation will explore how with the extensive use of technology and data it’s possible to disrupt the insurance markets by focusing on customers and building a business they love.
Oke Eleazu, COO, Bought by Many

Networking Break

Telematics, the Connected Car and World Peace | Presentation
Telematics and the connected car have disrupted the automotive market for the last decade. In this session, LexisNexis Risk Solutions will look at the social impact of telematics and what has been achieved in the young-driver market through “black box” monitoring systems. Drawing upon these findings we will ask whether there is now justification for telematics to go beyond young drivers.
Martyn Mathews, Director of Sales, UK and Ireland, Insurance, LexisNexis Risk Solutions

Chair: Matt Scott, Data Insight Editor, Insurance Times

Is the industry facing its Blockbuster moment? | Debate
Motion: Insurers face a Blockbuster video future with a few players remaining

The 2010 Blockbuster bankruptcy is often seen as one of the biggest business fiascos in the 21st century. The company’s failure to envisage technological change and changing customer behaviour left it out of business for the likes of Netflix, now worth 28 billion US dollars. With the current pace of technological change, changing generations, consumer behaviour and ongoing consolidation, is the insurance industry facing a Blockbuster moment and failing to acknowledge it, or is this century-old industry going to withstand and successfully innovate.

For the motion:
Janthana Kaenprakhamroy, CEO, Tapoly
Nick Pester, Head of Insurance and Insurtech, Capital Law

Against the motion:
Matt Cullen, Head of Strategy, Data and Analytics, ABI
Ed Leon Klinger, CEO, Flock

Chair: Matt Scott, Data Insight Editor, Insurance Times

Closing Remarks and Goodbye from Insurance2025
Matt Scott, Data Insight Editor, Insurance Times

Programme and timings are subject to change

Speakers

Graham Gordon
Director, Global Telematics, LexisNexis Risk Solutions

Joanna Caskie
Head of Product, Applied Systems

Katrina Beckwith
director of business development, Optal

Ben Abbott
Chief Revenue Officer, Digital Fineprint

Adele Robertson
Propositions and Delivery Director, Barclays UK Insurance

Adam Miller
Group Head of IT, Markerstudy

Charles Smith
Founder and CEO, Collision Management Systems

Oke Eleazu
COO, Bought By Many

Matt Cullen
Assistant Director, Head of Strategy, ABI

Emma Karhan
Head of Terrorism Specialty & Reinsurer Relationships, AON

Matt Green
CEO, IDEX Consulting

Dave Connors
Founder, distriBind

Keith Richards
CEO, Personal Finance Society & Managing Director, Chartered Insurance Institute

Martyn Mathews
Senior Director, UK and Ireland, Insurance, LexisNexis Risk Solutions

Mike Brockman
CEO, ThingCo

Nick Pester
Head of the Insurance and InsurTech practices, Capital Law

Clive Nicholls
President, UK & Ireland, Crawford & Company

Carol Geldard
Personal Lines Director, Covéa Insurance

Bertrand Lavayssière
Managing Partner, zeb

Janthana Kaenprakhamroy
CEO and founder, Tapoly

Matt Connolly
Founder & CEO of Tällt Ventures

Peter Goodman
Co-founder & CEO, Aventus Platform

Elaine Mason
Founder, BelMead Tech Solutions

Yannis Korgialos
Commercial Director and Head of European Partners & Products, Munich Re Digital Partners

Sam Evans
Founder, Eos Venture Partners

Sam White
CEO, Pukka Insure

Lidia Bozhevolnaya
Group Head of Strategy and Corporate Development, Hiscox

Chris Sandilands
Partner, Oxbow Partners

Ed Leon Klinger
CEO, Flock

Ian Hughes
CEO, Consumer Intelligence

Huw Evans
Director General, ABI

Sponsorship

The event was attend by around 250 insurers, brokers and claims specialists from across the UK insurance industry. To find out more about the benefits of sponsorship and how to get involved in future events contact:

Richard Turner
head of sales
020 7618 3408
Email

Jack Thomson
commercial manager
020 7618 3433
Email

Thanks to this year's sponsors

Contact us

Sponsorship

Richard Turner
head of sales
020 7618 3408
Email

Speakers

Ekaterina Dimitrova
events researcher
020 7618 3452
Email

Event management

Mandy O’Connor
head of UK events
020 7618 3470
Email

Tickets

Leah Keating
events & recruitment sales manager
020 7618 3434
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