SHOWCASING THE NEXT GENERATION OF INSURANCE

Discover how the sector has moved from hype to fruition, with case studies from insurers and brokers who are already using new technologies

Gain practical insights: an agenda focused on the real-world practicalities and what it means for you, your customers and your competitors

Explore the other factors shaping insurance; from changing customer needs and regulation, to diversity, inclusion and nurturing talent

It's been three years since we gathered for the inaugural Innovation & Disruption event. Insurers, brokers and other sections of the industry came together to learn about a range of technologies - blockchain, AI, analytics, machine learning, and chatbots - that were new at that time. Back in 2015, the industry was conflicted. Some were touting the marvellous rise of robots, while others were saying that technology would kill insurance as we know it. We've seen a lot of hype - but we've also experienced some real success.

Insurance2025 is a unique new event that will reveal the ideas, technologies and business models that will make a real difference to insurance by 2025.

What's on the table?

  • An open discussion on what has been achieved to date and what can still be achieved by the industry
  • Tailored streams for underwriters, brokers and claims professionals
  • Case studies dedicated to real cases and not suppositions
  • Technology presentations that aren't about company profiles but how they are already working with the industry
  • 'Reality check' roundtables discussing the inhibitors and enablers the industry has experienced when implementing IoT, AI and distributed ledger technology
  • Connect and schedule meetings with key conference attendees with the online meeting scheduler

Agenda

08:30
Registration, meeting hubs and refreshments
09:00

Keynote address | Listen to your customer and reimage your brand

Christian Majgaard has been named one of the '21 Leaders for the 21st Century, Christian's expertise in branding, marketing, and business innovation is internationally lauded and he is known for his ability to help companies strategically develop. Formerly a top executive at LEGO®, he was responsible for worldwide branding, marketing and business innovation. During his many years at Lego, his marketing successes include the LEGOLAND® parks, LEGO Mindstorms® robots, and the Harry Potter® license.

Christian Majgaard, former executive director, LEGO

09:35

The insurance C-suite panel | Embracing industry trends to reshape your business model

From digitalisation to cultural transformation, the insurance industry has experience a massive revolution in the last few years, moving from growing awareness of new technologies, to experimentation and finally, to getting things to scale. This panel aims to discuss what the industry is already implementing, its practicalities and the lessons learnt by top industry figures

Sian Fisher, ceo, CII
Becky Downing, ceo, buzzGroup

10:15

Peer-to-peer rendezvous | Diversity and inclusion: boosting innovation, opportunities and a more customer-focused approach

Having an effective D&I strategy has been shown to bring improvements to the bottom line. Despite this, the insurance industry lags behind other sectors. While high-profile campaigns help raise awareness, businesses of all sizes can implement a range of policies and practical initiatives to promote D&I. How is this impacting your business? How can you exploit your business potential by recruiting a more diversified workforce?

Carol Geldard, personal lines director, Covéa Insurance
Richard Beaven, distribution director, Swinton
Ailsa King, chief client officer, Marsh, UK & Ireland

11:00
Morning refreshments, meeting hubs and networking
UNDERWRITING
BROKING
CLAIMS

11:45
Artificial Intelligence:
Decision making and analytics

Case study | Using machine learning and external data to improve underwriting decisions

Case study | Analysing policy and endorsement language through machine learning

In conversation with... | Detecting insurance claims fraud using machine learning techniques
Huma Lodhi, principal data scientist AI & machine, Direct Line

12.15

Tech presentation | Details to be confirmed

Tech presentation | Details to be confirmed

Tech presentation | Details to be confirmed

12:25
Artificial Intelligence: Customer interaction

Case study | Dynamising underwriting with the use of virtual assistants, robo-advisory and other cases of AI

Case study | Enhancing the customer experience with automated personalised services

Case study | Increasing claims automation to retain and attract clients, increase efficiency and reduce costs
Rob Smale, transformation director, Ageas
12.55

Tech presentation | Details to be confirmed

Tech presentation | Details to be confirmed

Tech presentation | Details to be confirmed

13:05
Lunch, meeting hubs and networking
UNDERWRITING
BROKING
CLAIMS

14:05
Internet of Things:
The application of data

Case study | Implementing flexible core platforms that support underwriting and pricing based on data from the IoT

Case study | Embracing IoT to educate clients and provide an up-to-date picture of the risk to underwriters

Case study | Aligning claim prevention strategies to customer-facing programs

14:45

Tech presentation | Details to be confirmed

Tech presentation | Details to be confirmed

Tech presentation | Details to be confirmed

14:55
Distributed ledger technology

Case study | How to increase business volume and lower cost of processing by using distributed ledger technology
Hélène Stanway, digital leader, XLCatlin

Case study | Practicalities of smart contracts - executing claims based on binary information

15.35

Tech presentation | Details to be confirmed

Tech presentation | Details to be confirmed

Tech presentation | Details to be confirmed

15:45
Afternoon snacks, meeting hubs and networking
16:15
Regulatory update | Governing the unknown
The super-fast pace of change will present significant regulatory challenges for companies. What are they and how will they be addressed by individual firms and companies? Rising regulatory risks to insurance firms include:

  • People unfairly treated or excluded based on advanced data and predictive analytics
  • Artificial intelligence that discriminates unethically and even illegally
  • Complying with customer privacy and data requests amid a concerned public hearing about Facebook-type scandals
  • A breakdown in customer service and functioning because of problems with technology suppliers, where there is ever-increasing reliance
16:45
The insurance big debate | Are you part of the proposition or the opposition?
Motion: Is machine learning morally reprehensible?
Professor A.C. Grayling CBE
Nick Pester, partner, head of insurance & InsurTech, Capital Law
Dele Atanda, chief digital innovation officer, IBM; founder & ceo, MetâMe Labs & The
Internet Foundation

Cast your vote, hear the proposition and opposition speaker and let's see if you change your mind by the end of the debate!

17:15
Closing remarks from Insurance Times
Programme and speakers correct at time of publication but subject to change

Tickets

Buy 3 tickets and get the 4th one free

Insurtech Start-up**

Standard - £150 + VAT

Insurer

Standard - £399 + VAT

Brokers

Standard - £399 + VAT

Industry Partners

Standard - £750 + VAT

** For Startups at seed stage in business for less than 3 years

Sponsorship

The event is expected to attract 300 plus insurers, brokers and claims specialists from across the UK insurance industry. Sponsorship opportunities can be tailored to suit your particular business objectives; from raising brand awareness, to product launches to building a reputation as a thought leader.  To find out more about the benefits of sponsorship and how to get involved contact:

Richard Turner
head of sales
020 7618 3408
richard.turner@insurancetimes.co.uk

Thanks to this year's sponsors

When & where

Tuesday 4 September

etc. St Paul’s
200 Aldersgate
London, EC1A 4HD

How to get there

Nearest tube & train stations – St Paul’s (Central) and Barbican (Circle, Metropolitan and Hammersmith & City)

Speakers

Delegates
300
Sessions
38
Speakers
45
Case studies
12

Innovation & Disruption 2017 attendees said…

Came away with some challenging thoughts…. the clock is ticking so we need to move quicker!

Head of Insurance Vanarama Insurance Services

I liked the shift towards enabling change

Managing Director BrokerTech

Well organised and thought provoking. Great attendees and speakers

Head of Innovation AXA UK

Thought provoking with new ideas to take back into the business

Head of Home and Travel Insurance Barclays

Thought provoking. Left you feeing challenged and excited

Broker & Affinity Director Legal & General

Excellent event, informative sessions and engaging speakers

Director of Marketing Optal

Contact us

Sponsorship

Richard Turner
head of sales
020 7618 3408
richard.turner@insurancetimes.co.uk

Tickets

Leah Keating
event sales executive
020 7618 3434
leah.keating@insurancetimes.co.uk

Event management

Mandy O’Connor
head of event operations
020 7618 3470
mandy.oconnor@insurancetimes.co.uk

Programme & Speakers

Natalie Richards
event producer
020 7618 3062
natalie.richards@nqsm.com

WANT TO KNOW ABOUT INNOVATION & DISRUPTION 2017?